Terms of Service

Last Updated: December 17, 2025

These Terms of Service (“Terms”) govern your access to and use of the services provided by IMPACT Digital Marketing, LLC, a Michigan limited liability company (“IMPACT,” “we,” “us,” or “our”). By engaging our services, accessing our website, or signing a proposal, agreement, or invoice, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you should not use our services.

1. Company Information

Legal Name: IMPACT Digital Marketing, LLC Entity Type: Limited Liability Company (LLC) State of Formation: Michigan Business Address: 1179 Oak Trail Court, Carleton, MI 48117 Phone Number: 734-224-2605

2. Scope of Services

IMPACT provides professional digital marketing and related services, which may include but are not limited to:

Marketing strategy and consulting
Search engine optimization (SEO)
Paid advertising management (including social media and search ads)
Website design, development, and optimization
Funnel development and conversion optimization
CRM setup, configuration, and white-labeled software access
Content creation and marketing support
Analytics, tracking, and reporting

The specific scope, deliverables, timelines, and pricing for services will be outlined in a separate proposal, statement of work, invoice, or service agreement (collectively, the “Agreement”). In the event of a conflict, the Agreement will control.

3. Client Responsibilities

To ensure effective delivery of services, Client agrees to:

Provide timely access to required accounts, platforms, assets, and information
Ensure all information provided is accurate, lawful, and up to date
Review and approve materials in a timely manner
Comply with all applicable laws, regulations, and platform policies

Client acknowledges that Client is solely responsible for sales, lead follow-up, customer communication, and closing transactions generated from marketing efforts.

4. Payments and Billing

4.1 Payment Methods

IMPACT accepts payment via:

Automated Clearing House (ACH) transfer
Credit or debit card

By providing payment information, Client authorizes IMPACT to automatically charge all fees due according to the agreed billing schedule.

4.2 Billing Structure

Payments may be structured as:

One-time payments
Recurring monthly payments

Billing terms will be specified in the applicable Agreement or invoice.

4.3 Late Payments and Penalties

If Client fails to make a payment when due:

IMPACT reserves the right to assess late payment penalties and/or fees
Services may be paused or terminated without notice
Outstanding balances may be sent to collections

Client remains responsible for all amounts owed, including reasonable collection costs.

5. No Refund Policy

All payments made to IMPACT Digital Marketing, LLC are non-refundable. Client understands and agrees that:

Marketing services involve time, expertise, and resource allocation
Results may take time and vary by industry, market conditions, competition, and Client execution
No refunds will be issued for unused services, partial performance, early termination, or dissatisfaction with results

6. No Guarantee of Results

IMPACT makes no guarantees, representations, or warranties regarding specific outcomes, including but not limited to:

Revenue
Lead volume or quality
Conversion rates
Rankings, traffic, or ad performance

Client acknowledges that marketing performance varies by industry, budget, competition, timing, and Client follow-through. IMPACT is not responsible for Client sales performance, internal processes, or failure to follow up on leads.

7. Intellectual Property

Unless otherwise stated in writing:

IMPACT retains ownership of its proprietary methodologies, frameworks, templates, processes, software configurations, and know-how
Upon full payment, Client is granted a limited, non-transferable license to use deliverables created specifically for Client’s business

Client may not resell, sublicense, or distribute IMPACT’s proprietary materials without written permission.

8. Confidentiality

Both parties agree to keep confidential any non-public, proprietary, or sensitive information disclosed during the course of the engagement, unless disclosure is required by law or authorized in writing.

9. Third-Party Tools and Platforms

IMPACT may utilize third-party platforms, software, or tools. Client acknowledges that:

IMPACT is not responsible for downtime, changes, or failures of third-party services
Use of third-party tools is subject to their respective terms and policies

10. Limitation of Liability

To the maximum extent permitted by law:

IMPACT shall not be liable for any indirect, incidental, consequential, or special damages
IMPACT’s total liability shall not exceed the total amount paid by Client to IMPACT in the three (3) months preceding the claim

11. Indemnification

Client agrees to indemnify and hold harmless IMPACT Digital Marketing, LLC from any claims, damages, losses, or expenses arising out of:

Client’s business practices
Client-provided content or materials
Client’s failure to comply with laws or platform policies

12. Termination

Either party may terminate services as outlined in the applicable Agreement. Upon termination:

All outstanding balances become immediately due
No refunds will be issued
Client’s access to services and systems may be revoked

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.

14. Changes to Terms

IMPACT reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website and become effective upon posting.

15. Contact Information

If you have questions about these Terms, please contact: IMPACT Digital Marketing, LLC 1179 Oak Trail Court Carleton, MI 48117 Phone: 734-224-2605

By using IMPACT Digital Marketing’s services, you acknowledge that you have read, understood, and agreed to these Terms of Service.